Text, quick-reply buttons, images, documents, locations, and shared contacts all show up the way your customer actually sent them — with the tools to reply fast built in.
Priya Sharma
+91 98XXX 43210
Hi, when will my order #18421 ship?
10:38
Template · order_shipped_v3
Hi Priya, your order is dispatched. Track at sahayogi.in/t/18421
10:40
Thanks! When will it reach Pune?
10:41
Estimated delivery by Friday, 30 May.
10:42
Replies
Reply with plain text, up to three interactive quick-reply buttons, or an image/document with a caption. Your customer sees a normal WhatsApp message either way.
Reply types
Service window
WhatsApp only allows free-form replies within 24 hours of the customer's last message. Once that window closes, the composer switches to a re-engagement panel that sends an approved template instead of letting the reply silently fail.
Speed
Insert a saved reply from Manage → Canned Messages with one click, or reach for the emoji picker mid-reply — both built into the same composer. Manage also lets you turn on a webhook notification for events like a failed send, so a stalled conversation does not go unnoticed.
Context
Incoming images, documents, location pins (with a map link), shared contact cards, and message reactions all render inline — no guessing what the customer sent.
Contact context
A contact panel next to every thread shows opt-in status, tags, and any custom attributes you track — no tab-switching to the Contacts page mid-conversation.
